Here at Nuna, trust is the cornerstone of everything we do, and we are dedicated to keeping you informed throughout this process. Your child's safety and your peace of mind are our utmost priorities.
To ensure you're fully prepared, we recommend you visit our Rava Recall Page and complete the following steps:
- Confirm if your car seat is affected.
- Request your remedy kit, which includes a new seat pad, matching headrest, and cleaning kit.
- Perform a harness function test. Our recall page provides detailed instructions on how to perform this test.
- If you have completed steps 1, 2, and 3 and your car seat is functioning correctly, you do not need to do anything else. You will soon receive your remedy kit.
- If your harness is not functioning as designed, stop using the seat and send a video to info.usa@nunababy.com demonstrating the issue using the harness function test instructions on our Rava Recall Page. It helps if your video replicates the video on our page and includes the harness button.